Broadland Housing Group

Broadland Housing Group has been using RSLmanager since 2003. They recently enhanced the system with the development and addition of a dynamic Asset Management Hub. We asked Andrew Savage, Group Director of Development to explain his experience of implementation and find out how the system is working.

Hi Andrew, thank you for joining us today. I’ll kick off by asking you why you wanted to change and enhance your current system? What were your objectives?

Fast accurate reporting is what asset management is about. From managing budgets to supplying Decent Homes plus information. RSLmanager had been created to link this information to customers and report and record repairs but we needed the information to be more dynamic. We wanted to reduce the administrative and telephone time and create a system that allowed customer services’ teams and customers, to report faults, identify the accurate repair and create the correct priorities. And one that updated reports automatically so that at any one time the budget plans for the whole of our stock could be identified to individual dwellings and in fact to individual parts of the dwelling eradicating unnecessary updates. NEXT>