RSLMANAGER - A FULLY INTEGRATED SYSTEM
RSLmanager was built following a thorough and rigorous analysis of a social housing organisation's key operational activities. By joining together people and processes via a web-based system environment RSLmanager supports the concept of workflow and customer relationship management.
Together these have proven to increase efficiency levels by helping speed up processes and giving everyone involved, including third party suppliers and stakeholders access to the same real-time information in a secure, permisssions based environment. It can often be both complicated and time consuming to move a work process from its starting blocks through to the stage of completion. RSLmanager helps remove such complications, to deliver a wide range of benefits including better customer service, cost and resource efficiencies and reporting efficiencies.
RSLmanager is made up of a number of key areas, or ‘modules’ - the customer module, the business module, the estates/portfolio module, the finance module, the accounts module, the suppliers module / contractors portal, the whiteboard and my job and the board members' area. In simple terms these modules are data centres that interact with one another and basically enable core processes that take place within a housing association to join together.
At the very heart of RSLmanager and underpinning its Customer Relationship Management (CRM) capabilities, is the customer module. Many of a Housing Association’s processes are driven from the customer module – which incorporates a sophisticated electronic document management facility. It is user friendly so that centrally stored information can be readily retrieved and relveant tasks within this area carried out with ease and speed.
- Advanced customer database with set up, update and search engine facilities
- Rent management and payments
- Rent receipt
- Rent statements
- Payment schedules
- Housing benefits – electronic uploads
- Arrears pursuance
- Assured rent increase management
- Repairs reporting and appointment scheduling
- Planned maintenance programmes / repair schedule
- Direct electronic communications between housing staff and contractors
- Tenancy history & tenant consultation
- Comprehensive statements;
- Housing benefits
- Rent statements
- Court statements
- Enquiry management – adaptations, consultation, transfers and exchanges
- Electronic document management facility for creating / editing and storing customer correspondence
- Integration with e-banking software
- Satisfaction and complaints processing
- Advanced export facility
- Monitoring reports – including ASB, credit listing and bad debt.
The business module is RSLmanager's control centre. It is used to aid and accelerate strategic planning, resource management and performance monitoring.
- Define user access rights
- Human resources functionality and reports
- Password management
- Set up new suppliers/contractors
- Performance reports, with graphical representation including;
- Housing Corporation Key Performance Indicators (KPIs)
- Business cost and efficiency statistics
- Rent statistics
- Repairs and performance statistics
- Vacant dwellings and lettings statistics
- Electronically report RSLmanager system support and development requests to Reidmark
The accounts module integrates with all other RSLmanager system processes to provide a unique accounting and financial management solution, which can be controlled from the one area, by authorised users. It features tools that enable you to manage rental income, the sales ledger, the purchase ledger, petty cash, staff expenses and financial reporting.
- Reporting and other outputs
- Real time management accounts – once the transaction goes in, all other areas automatically update
- Very clear report templates with drill down functionality for in-depth detail
- Day by day and fixed month end management reporting
- Spend against budget reports
- Financial KPIs (Key Performance Indicators) - in line with Housing Corporation requirements
- MPIs (Management Performance Indicators) – additional performance monitoring linked to real time customer and property transactions
- Fully integrated rent accounting – no data transporting or time consuming uploads.
- Purchase ledger and purchase reconciliation processing
- Sales ledger processing
- Work order reconciliation
- Cash and bank
- Automated BACS payments, standing orders and direct debits
- Upload of bank statements leads to very simple bank reconciliation
- Housing Benefit prediction tool and payments
- Flexible posting and amendments to control account
- Financial authorisation precautions and employee/departmental spend limit functionality
- Petty cash and staff expense processing
- Rent error management
- Tenant reimbursement and refund processing
- Debtor management and analysis
- Annual direct debit update processing
- Online archive for completed transactions
The accounts module integrates with all other RSLmanager system processes to provide a unique accounting and financial management solution, which can be controlled from the one area, by authorised users.
- Reporting and other outputs
- Real time management accounts – once the transaction goes in, all other areas automatically update
- Very clear report templates with drill down functionality for in-depth detail
- Day by day and fixed month end management reporting
- Spend against budget reports
- Financial KPIs (Key Performance Indicators) - in line with Housing Corporation requirements
- MPIs (Management Performance Indicators) – additional performance monitoring linked to real time customer and property transactions
- Open ‘periods’ to match your organisation’s posting and reporting requirements
- Enhanced budget setting and control tools; no errors or overspends!
- Expenditure allocation
- Employee spend limits
- Budget virements
- Commitment and over-expenditure checking
- Restrict budgets to current period or provide multi-year budget control
- Bank account management
- Bank reconciliation system; miscellaneous income/payments processing and prepayments processing
- Banking functionality including; accounts/cash book creation and reporting, accruals processing and balance transfer processing
- Consolidated real time Nominal Ledger with date and search functions
- Adjustment tools impact directly on transactional data eliminating the need for most journals and ensures correct data in all accounts and reports, at all times throughout the business.
- Trial Balance, income & expenditure and balance sheet reports
- Development builder
- Ability to set the budget and order online for the building of a new property
Governed by property statuses, RSLmanager manages the transition of handover completion of new properties, takes properties under major void repair out of management and sets those under termination into a pending status so you can pro-actively manage new lets and re-lets. Information managed here ‘flows’ to other parts of the system for a fully integrated and seamless approach to monitoring customers, properties and tenancies.
- Advanced property database with comprehensive set up, search and update functionality
- Estate/scheme maintenance processing and monitoring
- Cyclical repair maintenance for all property types
- Planned maintenance
- Stock condition
- Service charges
- Asbestos register
- Rent type allocation and set up
- Property inspections
- Void management
- Aids and adaptations
- Property attributes
- Asset register
- Expenditure and commitment across multi tiered structure
- Customer satisfaction surveys
- Fulfilment monitoring and associated performance alerts
- KPI and MPI stock management reporting
The successful introduction of a real time Contractor portal has proved to be one of the most talked about innovations within the UK housing sector. Customer requirements are driven from call centres or online portals, directly to the required contractor.
- Advanced supplier database with search, update and set up facility
- Gives suppliers the ability to view detailed information about their transactions with you, securely online, 24/7
- Direct communication between contracting staff and housing staff
- Automated orders for planned and cyclical works
- Detailed works order for responsive repairs
- Expenditure authorisation and validation
- Inspections management
- Schedule of rates dynamically linked to repairs diagnostics
- Contractor performance tools for personalised monitoring
- Key Performance Indicators (KPI) monitoring
A unique dashboard area complete with ‘my profile’ section, providing members of the Board with a suite of tools that enable them to;
- Readily access Board level key performance statistics e.g. average weekly rent.
- Directly access Board member documents, including real time financial data and employee records.
- Easily send messages to teams within the organisation, via the ‘message pad’.
- Access a bespoke marketing area which includes a direct link to the News Module.
‘My whiteboard’ and ‘my job’ are personalised areas specifically tailored to the user’s job role and working practices. My whiteboard provides a valuable electronic bulletin board that will help your staff deliver services more quickly and efficiently. My job empowers employees to keep an up to date employee profile and also streamlines the process of booking annual leave.
- Personalised to the user
- Alert functionality for immediate posting of business critical information
- Task and messaging tools encouraging communication between staff and departments
- Direct access to internal policies, forms and documents
- ‘Find a colleague’ tool
- Dedicated news area
- Ability to create and maintain employee profiles
- Ability to electronically manage annual leave