RSLMANAGER PRODUCT FEATURES
RSLmanager is a single system solution – it isn’t made up of individual components like many of the older, more traditional housing systems. Nearly all of the features you see listed are standard features of RSLmanager ensuring what you see, is what you get!
Click on the relevant category link to see a simple bulleted list showing product features by function e.g. Customers & Customer Management, Property & Asset Management, Finance & Accounts, Suppliers & Contractors, Reporting Tools, System Set Up & Maintenance, and Human Resources.
The RSLmanager system is made up of areas, or ‘modules’ - the customer module, the business module, the estates/portfolio module, the finance module, the accounts module, the suppliers module and the contractors portal. In simple terms these modules are data centres that interact with one another and basically enable core processes that take place within a housing association to join together. This supports the Workflow Management concept which helps increase efficiency levels and gives everyone to access the same real-time information.
- Advanced customer database with set up, update and search engine facility.
- Real time updates on customer management
- Rent management and payments
- Rent receipt
- Rent statements
- Payment schedules
- Housing benefits – electronic uploads
- Arrears pursuance
- Assured rent increase management
- Repair reporting and appointment scheduling
- Planned maintenance programmes/repair schedule
- Tenancy history & tenant consultation
- Comprehensive statements; Housing benefits, rent statements and court statements
- Enquiry management – adaptations, consultation, transfers and exchanges
- Customer correspondence ‘store’ and ‘edit’ facility
- Integration
- Advanced propety database with comprehensive set up, search an
- Estate/scheme maintenance processing and monitoring
- New asset management functionality including a more efficient gas servicing management tool
- Cyclical repair maintenance for all property types
- Planned maintenance
- Stock condition
- Asbestos register
- Service charges
- Rent type allocation and set up
- Property inspections
- Void management
- Aids and adaptations
- Property attributes
- KPI and MPI stock management reporting
- Asset register
- Expenditure and commitment across multi tiered structure
- Fulfilment monitoring and associated performance alerts
- Customer satisfaction surveys
- Advanced supplier database with search, update and set up facility
- Give suppliers the ability to view detailed information about their transactions with you, securely online, 24/7
- Direct communication between contracting staff and housing staff
- Automated orders for planned and cyclical works
- Detailed works order for responsive repairs
- Expenditure authorisation and validation
- Inspections management - including new mobile technology integration (via PDAs)
- Schedule of rates dynamically linked to repairs diagnostics
- Bank account management; bank reconciliation system and banking functionality
- Consolidated real time Nominal Ledger with date and search functions
- Adjustment tools impact directly on transactional data eliminating the need for most journals and ensures correct data in all accounts and reports, at all times throughout the business.
- Trial Balance, income & expenditure and balance sheet reports.
- Development builder - ability to set the budget and order online for the building of a new property
- Enhanced budget setting and control tools; no errors or overspends!
- Expenditure allocation
- Employee spend limits
- Budget virements
- Commitment and over-expenditure checking
- Restrict budgets to current period or provide multi-year budget control
- Fully integrated rent accounting – no data transporting or time consuming uploads.
- Purchase ledger and purchase reconciliation processing
- Sales ledger processing
- Work order reconciliation
- Cash and bank –
- Automated BACS payments, standing orders and direct debits
- Upload of bank statements leads to very simple bank reconciliation
- Housing Benefit prediction tool and payments
- Flexible posting and amendments to control accounts
- Financial authorisation precautions and employee/departmental spend limit functionality
- Petty cash and staff expense processing
- Rent error management
- Tenant reimbursement and refund processing
- Debtor management and analysis
- Annual direct debit update processing
- Online archive for completed transactions
- Open ‘periods’ to match your organisation’s posting and reporting requirements
Integration with E-banking Software
- Satisfaction and complaints processing
- Advanced export facility
- KPIs (Key Performance Indicators) - in line with Housing Corporation requirements.
- MPIs (Management Performance Indicators) – additional performance monitoring linked to real time customer and property transactions.
- Financial reports, provided in real time including; day by day and fixed month end management reporting and spend against budget reports.
- Specialised Board Members’ area – for easy access to Board member documents and real time financial reports.
- Contractor performance tools for personalised monitoring.
- Define user access rights
- Password management
- Set up new suppliers/contractors
- Electronically report system support and development requests to Reidmark
- Intranet facility with inbuilt Content Management System (CMS)
- Personalised whiteboard and my job areas – which includes alert functionality for business critical information
- Task and message tools encouraging communication between staff and departments
- Direct access to internal policies, forms and documents
- Create and maintain employee profiles
- Electronically manage annual leave
- Dedicated news area