INTRODUCING RSLMANAGER - SYSTEM OVERVIEW
RSLmanager is a flexible ebusiness system created for social housing organisations.
RSLmanager is the social housing sector’s first fully integrated web-based Housing Management system and the ultimate Customer Relationship Management (CRM) tool. RSLmanager was developed in partnership with Broadland Housing Association (BHA), who we joined forces with in 2003 to produce this revolutionary software solution.
Reidmark's multi-award winning system, which puts the customer centre stage, joins together all of the people and processes that make up a housing association, within a single system environment – which creates an incredibly powerful platform to work from. This concept is better known as 'workflow management' and ensures that customers can be dynamically managed and communities become stronger and more economically viable. The RSLmanager system is made up of a number of key areas, or ‘modules’. In simplistic terms these modules are data centres that interact with one another - thus enabling the concept of workflow and CRM to be realised.
Like all of our systems, RSLmanager is fully hosted too - which has proven results in driving down costs and increasing efficiency and helping to provide a first class service to customers.
Customer Relationship Management (CRM) - putting the customer centre stage
Benefit from the effective capture, storage and analysis of customer information…
- Access to the right information at the right time
- 24/7 access to customer records from anywhere*
- Encourage a customer-focused culture within your organisation
- Increase the efficiency of your business processes
- Understand more about your customers
- Improve your customer service levels and increase customer satisfaction
*with an internet connection and Internet Explorer browser
Built using the latest technology
Let your organisation, customers and staff benefit from...
- A web-based system supporting a ‘go live on day one’ concept
- Rapid development and cost effective deployment
- Remote working – access RSLmanager 24/7 from anywhere*
- Access to the same, real time data
- No legacy, so no legacy problems!
*with an internet connection and Internet Explorer browser
A fully hosted system
Reidmark will host RSLmanager for you which has many benefits...
- Dramatically reduces risk within your organisation
- It’s the ultimate disaster recovery plan
- No downtime
- Dramatically reduces IT costs
- No expensive server room/equipment required
- No additional IT staff required
- Ensures there are no hidden IT support costs
A single system solution
RSLmanager is the social housing sector’s first fully integrated system
- RSLmanager joins together all of the processes and people that make up a housing association in a single system environment.
- Improved workflow management and increased efficiency across all areas of your organisation.
- All of the answers are available from one place.
- Everybody accesses and uses the same facts and figures.
- You don’t have to pay for costly ‘add-ons’ – everything you need is there from the
Competitive and flexible pricing
- A pricing model based on an organisation's size and units of stock.
- No hidden support costs.
- Great value for money - an affordable and efficient solution.
Rich in functionality
RSLmanager is rich in functionality, designed for the effective and efficient management of your housing association. including;
- Customer service / customer relationship management
- Rent, arrears & voids management
- Day to day repairs & planned maintenance management
- Supply chain management
- Property and neighbourhood management
- Strategic planning and reporting
- Finance and accounting
- HR management