Servicing

SERVICING

Asset database - facility to store all of the relevant information on gas appliances, previous certificate dates, manufacturers, defects and warranty periods.
CP12s - recording of CP12 number plus the facility to attach a certificate to the property.
Customer and property records – facility to update both the customer and property records with completion details including any changes to the condition of boilers which may affect other maintenance programmes.
Property history – easy access to repairs and maintenance history carried out to date.
Monitoring reports to show when gas servicing is due with the ability to drill through to individual property records.

Appointment management – linked to the integrated electronic document management facility.
Alert systems - on the customer record - alerting staff of imminent or outstanding service and on the tenant’s online. account – alerting customer of their appointment date.
Ability to record no-access and integrated escalation towards legal action for gaining access to a property.
Full integration with customer satisfaction questionnaires.

Detailed supplier contract set up - allowing a variety of payment models such as per appliance, per property, servicing and maintenance fixed cost.
Automated purchase ordering for agreed contract values linked to authorisation processes and any required inspection processes.
Full integration with online payment tools based on a contractor’s payment profile.