INTRODUCING WORKFLOW MANAGEMENT
Workflow is the movement of tasks through a work process. It is the operational aspect of how work tasks are structured, who performs them, what order they are completed in, and how they are tracked and prioritised as they move from one department to the next. Software can help automate work processes.
What are the benefits of better workflow management?
The primary benefit of workflow is increased efficiency levels. The more streamlined your workflows, the more efficient your overall operation. Efficiency is an extremely important consideration within social housing, and in line with government efficiency targets, housing associations are constantly trying to achieve better results for the same level of resources. This is where an web-based IT system like RSLmanager can really help your organisation achieve its objectives.
RSLmanager and workflow management
Within a housing association there are many tasks or work processes that require input from across the organisation and externally in many cases. For example, third party suppliers of building and maintenance services are usually an integral and very crucial part of a number of key housing workflow processes such as carrying out day to day repairs, planned maintenance and property inspections. It can often be both complicated and time consuming to move a work process from its starting blocks through to the stage of completion. RSLmanager helps remove such complications, to deliver a wide range of benefits including better customer service, cost and resource efficiencies and reporting efficiencies.
Click here to download a pdf which demonstrates how RSLmanager manages the processes required for a day to day repair.
Better customer service
- With RSLmanager all of the answers are in one place – this results in better communication and no inter-departmental inconsistencies.
- Everybody accesses the same real time information, at the touch of a button, so there is no waiting around for facts and figures to be gathered.
- Processes are joined up and automated - so there is minimum intervention and therefore less room for human error.
- You and your teams can be more responsive to customers and their needs.
Cost & resource efficiencies
- More automation – which means less staff time is needed on consuming admin tasks.
- A more streamlined process also means staff time is freed up to focus other things – such as dealing with customers.
Reporting efficiencies
- Business analysis tools embedded within RSLmanagprovide an accurate, up to date snapshot of the health of an organisation and the quality of its customer services.
- Management information and key performance indicators are automatically generated.
- Reports are produced in line with housing body requirements.
= Competitive advantage through superior customer value.